Advice, information and training for the community
Other useful information
Coronavirus information from Croydon Council including Covid-19 details, how their services are affected at this time and much more is here.
The Food Hub continues it's food distribution with a home delivery service. Pre-packed food parcels will be taken to clients and families in crisis, as referred by their Ticket Partners. As a result of the Government’s travel instructions only the following postcode areas will be covered: CR2 (South Croydon, Selsdon, Sanderstead), CR5 (Coulsdon, Old Coulsdon), CR8 (Purley, Kenley), CR0 4 (Waddon). Morning deliveries are made on Saturday and Wednesday mornings. Contact: purleyfoodhub@gmail.com or 07546 635295.
Help with food and essential supplies for vulnerable elderly people
Age UK: 020 8686 0066 or asc@adviceservicescroydon.org.uk.
Urgent help with food vouchers, utility tops or with rent arrears for families
Discretionary Support Team: dhp2@croydon.gov.uk (preferred method of contact) or 020 8604 7226 (Mon– Fri 9am-4pm)
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Gateway Offer (supermarket e-vouchers). ?Supermarket e-vouchers are awarded according to the need and sent by email. Residents take these to the supermarket to use to buy essential items. The supermarkets/services provided are: next day delivery: Tesco, Sainsbury’s, within 2 working days: Morrison’s, within 3 working days: Asda
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Emergency living expenses for gas/electric. Support for residents who pay their gas and electric via a key card. A mobile number for you or alternatively a trusted friend/family/neighbour is needed. You can then go to your local newsagents who display the pay point sign to top up.
Help with blue badge, taxi cards or freedom passes
Travel Services: travel.service@croydon.gov.uk (preferred method of contact) or 020 8726 7100 (Mon-Fri 10am-12pm and 2-4pm). Requests for a freedom pass or taxi card paper application, should be made by email. There is currently a 12-week processing time for new blue badges applications.
Help with benefit advice, form filling and benefit appeals
Welfare Rights Team: WelfareRightsTeam@croydon.gov.uk (preferred method of contact) or 0800 731 5920 (Mon-Fri 9am-4pm). Advisors are doing phone based assessments, but referrals can still be made for residents who need help filling out their form.
Help with money advice and debts
Money Advice Service: moneyadviceservice@croydon.gov.uk (preferred method of contact) or call Mark 07742 405 363 or Stephen 07740 545236 (Mon-Fri 9am-4pm).
The Money and Pension Advice Service have provided information on Covid-19 and your money and what Covid-19 means to you.
Energy provision guidance
Residents are encouraged to check with their provider what provision they have in place for them with regards to their energy. More information can be found here. Government measures with energy industry to support vulnerable people through Covid-19 can be found here. OFGEM information is here.